Return Policy

Please understand we are a non-profit organization and not an online retailer! Our store is staffed solely by volunteers and all products are printed and shipped by an external vendor.

We do not accept returns if you simply don’t like the product. Please review the product photos and information on the website prior to purchase. You can also ask us questions using the email address store-support@marssociety.org

If there is a manufacturing mistake or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. Once we receiving that information from you, we will work with our vendors to ship a replacement product at no additional cost to you. Please note that all complaints regarding product quality need to be reported within two (2) months from the date of purchase in order to be eligible for any replacement product(s).